Core Services

The following services represent the core of what the Toronto Community Care Access Centre offers to you

Please read the following descriptions of the services we offer. If you are interested and would like to receive any of the services, call us at (416) 506-9888.

Care Coordination
We assign a care coordinator to a client for the duration of any Toronto Community Care Access Centre service. The person's needs are assessed by the assigned care coordinator together with the person themselves, with the goal of achieving or maintaining the client's optimal capacity to manage at home or at school. As needs change, the plan of service is adjusted. The coordinator arranges for the needed service to be delivered by a member of staff or a contracted service provider working on behalf of the Toronto Community Care Access Centre. Or, the coordinator assists with the application and admission of the person to other community services or to a long-term care facility.

Information & Referral
The Toronto Community Care Access Centre will provide you with information on services provided by community agencies, as well as referrals to these services. Services may include, but are not limited to legal help, dental clinics, housing resources, Meals on Wheels, tax services, drop-in centres, day programs, culturally-specific services, and extreme cleaning services. The following is information on specific services:

Transportation

Cardiac Rehabilitation Clinics

Community Health Centres

Diabetes Care Clinics

Foot Care Clinics

FYI: Another convenient way to find information about community resources is through Community Information Toronto. Contact this information service by going to the www.211.ca website or by dialing 211 from any phone.

Placement
The Toronto Community Care Access Centre's Placement Services process is fair, providing equality of treatment to all clients. It is a process that is culturally sensitive and respectful of the dignity and choices of each individual.

All nursing homes and homes for the aged across the province offer standardized levels of care. Residents in a long-term care facility are expected to pay the monthly fee determined by the Ontario Ministry of Health. Those who cannot pay the full fee, but qualify for financial assistance, can still be considered for admission.

What types of placement are available?
There are three types of placement:

• Long-term or permanent stay, the most typical.
• Short-term, designed to support clients during recovery from an illness or to provide a respite break for a family caregiver.These stays are for a short, specified period of time up to a maximum number of days per year. A daily fee, set by the Ontario Ministry of Health is charged.
• Crisis placement, when the client's support network has broken down and immediate admission to a long-term care facility is necessary. In this instance you will be placed in the first suitable facility that becomes available. You may transfer to another facility you prefer at a later time.

How to arrange placement
When you or the person you care for is ready for placement, or even if you just have questions, call us. We will put you in contact with a staff member who will assist you with the various steps necessary. Our staff will work with you and your support network to provide all the information you require.

Your choices and preferences guide the process. We work with you to plan the placement that is best for you or the person you care for. If your first choice is not available our staff will help you find an appropriate alternative.

If you need services while waiting for placement, we will make the necessary referrals and connect you to the appropriate services and service providers.

Convalescent Care Services

The new convalescent care program provides 24-hour care to people who require specific medical and therapeutic services in a supportive environment.

View the pamphlet "New Convalescent Care Program, Helping You Return to Better Health" English/ French

Eligibility
To determine if you are eligible to receive our services, we can arrange an assessment for you. We'll help you coordinate a plan that's responsive to you, our client, and your caregiver or family support system.

What You Need to Receive Our Services

• A valid Ontario Health Card
• Live in the old City of Toronto
• Have a need for our services
• If applying for our in-home services, you must be unable to go out of your home to receive health care services

Who Pays for Services
All services provided to eligible clients by the Toronto Community Care Access Centre are paid for by the Ministry of Health and Long-Term Care. We will also help you to find other community-based services you may need, or put you in contact with agencies or suppliers you pay for yourself.

Working Together
The Toronto Community Care Access Centre works in partnership with you and your support team to assess your needs and coordinate your care. Together we will explore the community resources that are available to help meet your needs.

• Inform you of the services we can provide and explain how we provide them
• Make sure you know where to call with questions or concerns
• Work with you to assess your needs and develop a service plan
• Help you to make informed decisions about your care
• Work with you to make other plans if your need can no longer be met in the home
• Share your personal information only with the treatment team
• Provide a review or appeal process to resolve any questions or concerns you may have about decisions or services of the Toronto Community Care Access Centre.

• Follow the agreed-upon treatment plan
• Study your care plan, ask questions and suggest changes when necessary
• Let your Care Coordinator know when you won't be home to receive services
• Work with your Care Coordinator to make other plans for your care if your needs can no longer be met at home
• Let us know if you have any questions or concerns about the decisions and services of the Toronto Community Care Access Centre
• Involve yourself in ongoing, open dialogue with your Care Coordinator regarding your services and provide regular evaluation to let them know what is working for you and what can be improved