FAQS

Frequently Asked Questions

Look for the answers to frequently asked questions about the Toronto Community Care Access Centre

What exactly does the Toronto Community Care Access Centre do?
How do I get in touch with the Toronto Community Care Access Centre?
Do you provide services for children as well?
Is help available in various languages?
Do I have to be referred to the Toronto Community Care Access Centre by my doctor?
What geographical area do you serve?
Do I have to pay to receive services?


Q.	What exactly does the Toronto Community Care Access Centre do?
A.	Toronto Community Care Access Centre: plans, coordinates and ensures delivery of a full range of in-home services to support clients and their caregivers provides services in publicly funded Toronto schools for children with disabilities provides special services for persons with Acquired Brain Injury (ABI) helps clients with their applications and admission to long-term care facilities in Ontario provides information about and referral to a wide range of community health and support services serves people regardless of age, diagnosis and financial situation
top
Q.	How do I get in touch with the Toronto Community Care Access Centre?
A.	If you would like to know more about us or would like to register for our services, please call at (416) 506-9888. A staff member will be happy to answer your questions and send you more detailed information.
top
Q.	Do you provide services for children as well?
A.	Yes, children and youth with special needs are also helped at home and at school. We provide professional health care and case management services at school, as well as health education and consultation to parents and staff.
top
Q.	Is help available in various languages?
A.	Yes, we have multilingual staff at the Toronto Community Care Access Centre to help people of many ethnicities.
top
Q.	Do I have to be referred to the Toronto Community Access Centre by my doctor?
A.	No, you can be referred by anybody, including yourself.
top
Q.	What geographical area do you serve?
A.	We cover the Old City of Toronto. If you are not sure if you fall within our boundaries please call and we will check for you. If you are not in the Old City of Toronto, we will be happy to refer you to a CCAC in your area.
top
Q.	Do I have to pay to receive services?
A.	All services provided to eligible clients by the Toronto Community Care Access Centre are paid for by the Ministry of Health and Long-Term Care. We will also help you to find other community-based services you may need, or put you in contact with agencies or suppliers you pay for yourself.
top