Fact Sheet: How We Work

Who we are

TORONTO COMMUNITY CARE ACCESS CENTRE

• is a non-profit corporation
• was established in 1997 to provide services in the old City of Toronto
• has over 300 employees

What we do

Toronto Community Care Access Centre

• Plans, coordinates and ensures delivery of a full range of in-home services to support clients and their caregivers
• Provides services in publicly funded and private Toronto schools for children with disabilities
• Provides special services for persons with Acquired Brain Injury (ABI)
• Helps clients with their applications and admission to long-term care facilities in Ontario
• Provides information about and referral to a wide range of community health and support services
• Serves people regardless of age, diagnosis and financial situation

Services we offer

• Assessment of need, development of a plan of service, and care coordination
• In-home nursing, physiotherapy, nutrition counselling, occupational therapy, speech-language pathology, social work and personal support (help with basic daily activities)
• Transportation to medical appointments, medical equipment, drugs, dressing and medical supplies, and in-home diagnostic and laboratory procedures

How to obtain our services

• Self-referral or referral by someone else (family member, friend, doctor, hospital discharge planner, school personnel, other community professionals or agencies) by calling the Toronto Community Care Access Centre at 416-506-9888
• We assign a care coordinator to the person for the duration of any Toronto Community Care Access Centre services
• The person's care needs are assessed by the assigned care coordinator together with the person themselves (the client), with the goal of achieving or maintaining the client's optimal capacity to manage at home or at school
• As needs change, the plan of service is adjusted
• The coordinator arranges for the needed service to be delivered by a member of staff or a contracted service provider working on behalf of the Toronto Community Care Access Centre or
• The coordinator assists with the application and admission of the person to other community services or to a long-term care facility

Facts and Figures about In-Home and Placement Services

The Toronto Community Care Access Centre provides in-home or in-school services to:

• More than 9,425 active clients on our caseload on any given day
• More than 9,719 individuals served in any given month
• On admission, 55% are age 65 or older, 38% are between 21 and 65, and about 7% are under the age of 21
• 1,132 are children in the Child and Family Services Program, which includes School Health Support Services and In-Home Services
• Approximately 140 clients are on the Acquired Brain Injury Program
• 22% of our clients are short-term
• 78% require services for an extended period
• 65% are referrals from hospitals: of these, 35% live in the Toronto Community Care Access Centre service area, 32% in the rest of the new City of Toronto, and 33% outside of Toronto. People living outside the Toronto Community Care Access Centre service area are served by their local Community Care Access Centre after the initial assessment and development of a plan of care has been done by the Toronto Community Care Access Centre
• In an average month, the Toronto Community Care Access Centre receives more than 190 new applications for placement in a long-term care facility. 60% of these applications come from Toronto hospitals
• On a typical day, 1,400 Toronto residents are on waiting lists for placement in a long-term care facility
• Also on a typical day, more than 1,640 people from across Ontario are on waiting lists for the 22 long-term care facilities in the City of Toronto
• The services and administration of the Toronto Community Care Access Centre are fully funded by the Ontario Ministry of Health and Long-Term Care
• In 2001-02, the Ministry of Health and Long-term Care budget for the Toronto Community Care Access Centre was $73.3 million.

Did you know that:

In 2001 the Toronto Community Care Access Centre provided services to 9,702 homeless clients and 587 clients in Out of the Cold programs. In addition, close to 3,162 clients with mental health diagnoses received services and 2,428 clients were seen more than once.